Terms of Use & Refund Policy

These Terms of Use & Refund Policy (“Terms”) govern your access to and use of CatherineBroy.com (the “Website”), including its content, resources, communications, and services.

The Website is owned and operated by:

Email: office@catherinebroy.com
Phone: +1 302 2080171

Throughout these Terms, “Catherine B. Roy LLC,” “Catherine B. Roy,” “we,” “us,” and “our” refer, as applicable, to Catherine B. Roy LLC and the professional brand operated by it.

By accessing or using the Website, requesting or purchasing services, or otherwise interacting with offerings governed by these Terms, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not use the Website or purchase services governed by them.

1. About Catherine B. Roy LLC

Catherine B. Roy LLC is a Delaware limited liability company operating the Catherine B. Roy professional brand and related intellectual property, services, publications, educational content, and business initiatives.

Catherine B. Roy LLC also operates LHMIQ, available at https://lhmiq.com, an AI-powered business platform.

LHMIQ may have separate or additional Terms of Service, Privacy Policy, subscription terms, acceptable-use requirements, and other policies applicable specifically to the platform.

Where separate LHMIQ terms apply, those terms govern use of LHMIQ and its platform functionality.

2. Website purpose

CatherineBroy.com is the official professional website of Catherine B. Roy.

The Website may provide information and content concerning, among other things:

• business architecture;
• business strategy and consulting;
• executive and entrepreneurial coaching;
• personal and professional development;
• speaking and media engagements;
• books and publications;
• podcasts and interviews;
• educational materials;
• proprietary methodologies and frameworks;
• digital products and resources;
• artificial intelligence and technology initiatives;
• LHMIQ and related ventures; and
• other products, services, projects, or professional activities offered or developed by Catherine B. Roy LLC.

The availability, scope, format, and pricing of offerings may change at any time.

3. Eligibility and lawful use

You may use the Website only for lawful purposes and in accordance with these Terms.

By entering into a paid transaction with Catherine B. Roy LLC, you represent that you have the legal capacity to enter into a binding agreement.

You are responsible for ensuring that your use of the Website and any purchase you make complies with laws applicable to you.

4. Intellectual property

Unless expressly stated otherwise, all original content and intellectual property made available through CatherineBroy.com or Catherine B. Roy LLC is owned by Catherine B. Roy LLC, Catherine B. Roy, or their respective licensors.

This includes, without limitation:

• written content;
• books and publications;
• methodologies;
• business frameworks;
• coaching frameworks;
• educational materials;
• presentations;
• videos;
• audio;
• podcast content;
• graphics;
• photographs;
• designs;
• downloads;
• worksheets;
• templates;
• training materials;
• concepts and proprietary systems;
• logos;
• brand elements;
• product names; and
• trademarks and other proprietary materials.

Nothing on the Website transfers ownership of any intellectual property to you.

5. Limited license

Subject to these Terms, you are granted a limited, revocable, non-exclusive, non-transferable license to access publicly available Website content for your personal and lawful use.

Unless we expressly authorize it in writing, you may not:

• reproduce, republish, sell, sublicense, or distribute proprietary materials;
• modify or create derivative commercial works from our materials;
• use our frameworks, methodologies, programs, training materials, or intellectual property to provide competing or derivative services;
• remove copyright, trademark, or proprietary notices;
• falsely represent our content or intellectual property as your own;
• scrape, systematically extract, or commercially exploit Website content;
• attempt to gain unauthorized access to the Website or associated systems; or
• use the Website or our intellectual property for unlawful, fraudulent, deceptive, harmful, or abusive purposes.

Any rights not expressly granted are reserved.

6. Professional services

Catherine B. Roy LLC may provide coaching, consulting, business architecture, strategy, advisory, speaking, publishing, educational, or other professional services.

A particular engagement may be subject to additional terms contained in a proposal, service agreement, statement of work, invoice, order form, booking page, payment page, or other written agreement.

If specific written terms applicable to an engagement conflict with these general Terms, the specific terms applicable to that engagement will control with respect to that engagement.

7. Prices and payments

Prices and payment arrangements may vary by product, service, engagement, or platform.

Payment terms will be communicated before purchase through an applicable proposal, agreement, invoice, checkout page, payment link, subscription page, or other purchase mechanism.

Payments may be processed through third-party payment processors, including Stripe, or through other authorized payment methods.

Catherine B. Roy LLC does not intentionally collect or store complete payment-card numbers or card security codes when payment information is submitted directly to a third-party payment processor.

Third-party payment providers process payment information pursuant to their own terms, privacy policies, and security practices.

Certain products or services operated by Catherine B. Roy LLC may be offered through LHMIQ.com or other designated websites and may be governed by additional purchase or subscription terms displayed at the time of purchase.

8. Refund policy

Unless a specific offer, agreement, checkout page, or applicable law expressly provides otherwise, payments for:

• coaching;
• consulting;
• advisory services;
• professional services;
• strategy engagements;
• speaking services;
• programs;
• digital products;
• downloadable materials; and
• other customized or professional services

are non-refundable once purchased or once performance, preparation, access, delivery, or provision of the service has begun.

Any money-back guarantee or refund right applies only where it is expressly stated in writing in connection with the particular offer.

Nothing in this Refund Policy limits any consumer right that cannot legally be waived under applicable law.

9. Cancellation and rescheduling

Cancellation and rescheduling rules applicable to coaching, consulting, meetings, programs, events, or other services may be specified in the applicable service agreement, booking terms, proposal, or offer.

Where specific cancellation terms are provided for an engagement, those terms govern.

Subscription products, including services that may be offered through LHMIQ, may be governed by separate cancellation and renewal terms displayed on the applicable platform or at checkout.

Questions regarding cancellations, payments, or refunds may be sent to office@catherinebroy.com.

10. Subscriptions and LHMIQ

Catherine B. Roy LLC may offer recurring subscriptions through LHMIQ or other products and services.

The applicable subscription price, billing frequency, renewal terms, cancellation procedure, and any applicable refund terms will be disclosed through the relevant service or checkout experience.

Use of LHMIQ.com and LHMIQ platform services may be subject to separate Terms of Service.

These CatherineBroy.com Terms should not be interpreted as replacing any separate LHMIQ platform agreement.

11. No guarantee of results

Catherine B. Roy LLC does not guarantee any particular business, financial, professional, personal, career, audience, revenue, growth, performance, or other result.

Testimonials, success stories, case studies, examples, and statements concerning previous results describe individual experiences and are not promises or guarantees of future performance.

Your results depend on numerous factors beyond our control, including your circumstances, decisions, skills, implementation, effort, resources, market conditions, and other variables.

12. Educational and informational purposes

Unless expressly agreed otherwise in a written professional engagement, information provided through CatherineBroy.com, publications, podcasts, social media, newsletters, presentations, downloadable materials, and other public content is provided for general informational and educational purposes.

Nothing on the Website constitutes legal, tax, accounting, investment, medical, mental-health, or other regulated professional advice.

You should obtain appropriate independent professional advice where necessary.

13. Third-party services and links

The Website may contain links to or integrations with third-party websites, applications, payment processors, social networks, media platforms, scheduling tools, technology providers, or other services.

We do not control those third parties and are not responsible for their availability, content, representations, security practices, privacy practices, or terms.

A link or reference to a third party does not necessarily constitute an endorsement.

14. Website availability

We aim to maintain a high-quality Website but do not guarantee that the Website or any particular content will always be available, uninterrupted, error-free, or free from technical problems.

We may modify, suspend, discontinue, replace, or update Website content or functionality at any time.

15. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Website and publicly available content are provided on an “as is” and “as available” basis.

Catherine B. Roy LLC disclaims warranties that may legally be disclaimed, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, and accuracy.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

16. Limitation of liability

To the maximum extent permitted by applicable law, Catherine B. Roy LLC and its members, officers, contractors, representatives, licensors, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the Website or publicly available Website content.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Specific professional engagements may be governed by separate liability provisions contained in the applicable agreement.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Catherine B. Roy LLC harmless from third-party claims, liabilities, damages, losses, and reasonable costs arising directly from your unlawful use of the Website, material violation of these Terms, or infringement of another party’s rights.

18. Privacy

Your use of CatherineBroy.com is also subject to our Privacy Policy.

Information about our approach to website and information security is available in our Security Capabilities statement.

LHMIQ may maintain additional privacy and security disclosures applicable specifically to its platform.

19. Changes to these Terms

We may update these Terms from time to time to reflect changes in our business, services, technologies, or applicable requirements.

When these Terms are updated, the “Last Updated” date will be revised.

Material changes may also be communicated by additional means where appropriate or legally required.

20. Governing law

These Terms and your use of CatherineBroy.com are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

Mandatory consumer-protection rights available under applicable law remain unaffected.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

22. Entire agreement

These Terms constitute the general agreement governing use of CatherineBroy.com.

They do not replace any separate written agreement, proposal, subscription terms, platform terms, or other contract applicable to a particular service or transaction.

23. Contact

For questions regarding these Terms, payments, refunds, or services, contact:

Email: office@catherinebroy.com
Phone: +1 302 2080171

Website: https://catherinebroy.com
LHMIQ: https://lhmiq.com